Complimentary Training and Support

Drone Arrival offers a complimentary introductory training session and 6 months/10 hours of support with all enterprise purchases.

The free introductory training session covers the how-to functional and operational aspects, such as pre-flight checks and calibration, of the aircraft, payload/sensors, ground control station, and all other hardware and software components purchased with the system.

Depending on the type and complexity of the UAS purchased, the introductory session lasts between 1 and 4 hours and can be broken up into two separate sessions. Additional training can be ordered as needed.

Per the FAA regulations currently in place, pilots of drones used for commercial purposes must fly under part 107, public COA, or section 333 exemption. Each has its own requirements, and, depending on the specific scenario, an organization can pursue any one or a combination of the three primary sets of rules under which to fly. We can help decide which certifications are right for you and point to available resources as well as test study guides for remote pilot test preparation.

Except for hobby and recreational users of UAVs, for a hands-on flying session, we prefer you have the required certifications; regardless, we can still demonstrate to you all the functional and operational details. Note that all UAV users need to be aware of and follow airspace rules and regulations.

We conduct training near our location in Northern Illinois, or we can meet you at a location of your choice (no travel charges within a 50-mile radius), wherever UAV flight operations are allowed.

Complimentary support covers the how-to functional and operational aspects of the aircraft, payload/sensors, ground control station, and any other hardware and software components purchased with the system. Aside from that, we’re happy to answer any questions you or your team may have.

We include a maximum of 10 hours of phone/email support for a period of 6 months, whichever comes first, after the purchase. Additional support can be ordered as needed.

Most manufacturers offer standard maintenance and upgrades as well as extended protection plans against damage and collision that can be purchased with their products. Depending on licenses purchased, software makers also include maintenance and upgrades. Our support complements these offerings.

We want your venture into UAS to be a resounding success and will work with you to ensure that all of your training and support needs are covered.

 

 

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